Privacy Statement of MedHemScience B.V.
1 January 2020
During the processing of personal data MedHemScience B.V. works conform the requirements of the applicable data protection legislation, like the General Data Protection Regulation. This means we:
- clearly specify our purposes before we process personal data, by using this privacy statement;
- limit our collection of personal data to only the personal data needed for legitimate purposes;
- first ask for explicit permission to process your personal data in cases where your permission is required;
- take appropriate security measures to protect your personal data and we demand the same from parties who process personal data on our behalf;
- respect your right to access, correct or delete your personal data held by us.
MedHemScience B.V. is the party responsible for all data processing. In this privacy statement, we will explain what kind of personal data we collect and for which purposes within our website MedHemScience BV. We recommend that you read it carefully.
If you have any questions regarding the processing of personal data, you can find the contactdetails of MedHemScience B.V. at the end of this privacy statement.
Handling your order
We will use your personal data when handling your order. We may share your data with the delivery service to have your order delivered. We may also obtain information on your payment from your bank or credit card company.
For this purpose, we use your name and address details, phone number, invoice address, email address and payment details. We need this data because of our agreement with you. We store this information for two years after your order has been completed. Certain types of personal data will be retained for a longer period with regards to the legal tax retention.
We have a newsletter to inform those interested on news, tips and information about our products and services. Your e-mail address is automatically added to the list of subscribers.
For this purpose, we use your name and address details and email address. We need this data because of our agreement with you. We store this information until you cancel your subscription.
You may cancel your subscription to our newsletter at any time. Each newsletter contains a link to unsubscribe from our newsletter.
You can use our contact form to ask questions or make any request.
For this purpose, we use your name and address details and email address. We need this data because of our agreement with you. We store this information until we are sure that you are satisfied with our response and six months thereafter. This way we can easily access the information in case you have any following questions and train our customer service to improve even more.
Statistics and profiling
We keep statistics on the use of our website, but these are kept anonymous at all times.. These statistics help us to, for example, only show you information that is relevant to you. We may combine personal data to get to know more about you. We will of course respect your privacy at all times. If you do not want us to do these statistics, please let us know.
For this purpose, we use your name and address details, phone number and email address. We need this data because of our agreement with you. We store this information for one year.
Other than the advertisements on the website, we can inform you about new products or services:
- by e-mail
- via social media
- per phone
You can object at all times against this promotional communication. Every e-mail contains a cancellation link. On social media, you can block us or use the cancellation option. You can also inform us when we call you.
Providing data to third parties
Except for the parties necessary to deliver the above mentioned services, we do not under any circumstance provide your personal data to other companies or organisations, unless we are required to do so by law (for example, when the police demands access to personal data in case of a suspected crime).
We keep statistics on the use of our website, but these are kept anonymous at all times.
We take security measures to reduce misuse of and unauthorized access to personal data. We take responsibility in the security of your personal data. We renew our security measures to ensure safe storage of personal data and keep track what might go wrong.
Data protection officer
We have appointed a so-called data protection officer. This person is responsible for privacy matters within our organisation. Our data protection officer is Sigrid Bos and is available by e-mail (firstname.lastname@example.org) for all your questions and requests.
Changes to this privacy statement
We reserve the right to modify this statement. We recommend that you consult this statement on a regular basis, so that you remain informed of any changes.
Inspection and modification of your data
You have the following rights:
- Right of access: you have the right to see what kind of personal data we processed about you;
- Right of rectification: you have the right to rectify any personal data we have processed about you, if this information is (partially) wrong;
- Right to complain: you have the right to file a complaint against the processing of your personal data by us, or against direct marketing;
- Right to be forgotten: you can file a request with us to remove any personal data we have processed of you;
- Right to data portability: if technically possible, you have the right to ask us to transfer your processed personal data to a third party;
- Right to restriction of processing: you can file a request with us to (temporarily) restrict the processing of your personal data.
If you exercise any of the rights mentioned above, we might ask to identify yourself with a valid ID, to confirm it is your personal data. If so, it is important that you hide your social security number and photo.
We will usually respond to your request within 30 days. This term can be extended if the request is proven to be complex or tied to a specific right. You will be notified about a possible extension of this term.
If you want to file a complaint about our use of personal data, please send an email with the details of your complaint to email@example.com. We will look into and respond to any complaint we receive.
If you think that we are not helping you in the right way, you have the right to file a complaint at the authority. For The Netherlands, this is the Autoriteit Persoonsgegevens.
Marco Polostraat 27
7825 VM Emmen